Associate Banker-Bilingual (Mandarin)

Company: East West Bank
Location: El Monte
Posted on: November 15, 2024

Job Description:

*Roles and Responsibilities*

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
* Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange
* Document large deposit over Currency Transaction Reports
* Identify fraudulent activity to prevent potential loss to the bank
* Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
* Maintain strong relationships with existing customers and cultivate new customer relationships
* Cross sell and refer products (wealth management, mortgage) that fit customers' needs
* Have strong knowledge in using digital resources and technologies to optimize clients' digital banking experience
* Is confident in educating clients on conducting banking transactions online, via mobile app and self-service portals

*Qualifications*
* High school diploma or general education degree (GED) required; Bachelor's degree highly preferred
* 1 year of recent customer service and cash handling experience
* 1 year of previous teller / new account experience in a banking institution preferred
* Ability to learn products, services, and procedures quickly and accurately
* Excellent customer service skills
* Strong attention to details and time management skills
* Proficiency in Microsoft Word and Excel
* Flexibility to work on weekends when needed

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Referral program
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekend availability
Supplemental Pay:
* Bonus pay



Education:
* High school or equivalent (Preferred)


Work Location:
* One location

Work Remotely:
* No

Work Location: In person

Keywords: East West Bank, West Covina , Associate Banker-Bilingual (Mandarin), Other , El Monte, California